Imprint and Privacy Policy

Hoher Rain 26
Euratsfeld, Austria

Web Site Content

We make every effort to ensure that the content of our web site is always up-to-date, accurate and comprehensive but a lack of errors cannot be fully guaranteed. We therefore accept no liability for the information provided being current, accurate, comprehensive or for the quality of this information. Liability claims relating to material or intellectual property damages incurred by the use or disuse of the information provided and/or through the use of inaccurate and incomplete information are excluded in principle unless the errors were included deliberately or due to gross negligence.
All information is subject to change and is non-binding. We specifically reserve the right to change, amend, delete or to halt publication, either temporarily or permanently, of parts of the site or the entire content without prior notice.

External References and Links

This internet site contains direct or indirect links to third party internet sites (links). These external internet sites are the sole liability of the relevant operators. We have no influence over the accuracy of the content in question. The linked sites were checked for any legal violations at the time the initial links were set and there were no legal violations apparent at that time. We have no influence whatsoever over the current and future composition and content of the linked sites. The setting of direct or indirect links does not mean that we adopt the content relating to the reference or the link. We do not have the capacity to undertake constant monitoring of direct or indirect links without concrete notification of legal violations. The corresponding links will be deleted immediately should legal violations come to our attention.


We retain the copyright for published content created by ourselves as authors of the site. The reproduction or use of such graphics, audio documentation, video sequences and texts in other electronic or printed publications requires our express permission.

Privacy Policy

It is Factorysense’s policy to respect your privacy regarding any information we may collect while operating our website. This privacy policy applies to,, and, (hereinafter, “us”, “we”, “our website”, “our websites”, “service”, “services”, “our product”, “our products”, “Factorysense Software” or “Factorysense”). We respect your privacy and are committed to protecting personally identifiable information you may provide us through our websites. We use your data to provide and improve the service. We have adopted this privacy policy to explain what information may be collected on our websites, how we use this information, and under what circumstances we may disclose the information to third parties. This privacy policy applies only to information we collect through the website and does not apply to our collection of information from other sources.

This privacy policy, together with the terms and conditions posted on our websites, set forth the general rules and policies governing your use of our websites.

Effective date: January 01, 2019

Legal Basis

Austrian law and EU GDPR (General Data Protection Regulation) in specific as well as EU standards apply to protect your data. Amongst others, and regarding personal information about you, this gives you the right to:
– know about the data we collect
– demand data amendment in case of incorrect information
– demand data erasure
– restrict data usage and processing
– retrieve the collected data
– revoke your consent to this policy

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our service to you. Like most website operators, Factorysense collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Factorysense ’s purpose in collecting non-personally identifying information is to better understand how Factorysense ’s visitors use its website.

Factorysense also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users.

Types of Data Collected

Personal Data

While using our service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you, i.e., personal data. The amount and type of information that Factorysense gathers depends on the nature of the interaction, e.g., account creation. Personally identifiable information may include, but is not limited to:
– Email address
– First name and last name
– Company

Usage Data

We may also collect information as to how the service is accessed and used, i.e., usage data. This usage data may include information such as your computer’s Internet Protocol address, browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking and Cookies Data

To enrich and perfect your online experience, Factorysense uses cookies as well as similar technologies and services provided by others to display personalized content and store your preferences on your computer.

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Factorysense uses cookies to help Factorysense identify and track visitors, their usage of our websites, and their website access preferences. Factorysense visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Factorysense’s websites, with the drawback that certain features of Factorysense’s websites may not function properly without the aid of cookies.

Examples of cookies we use:
– Session cookies to operate our service.
– Security cookies for security purposes.

Use of Data

Factorysense uses the collected data for various purposes, e.g.:
– to provide and maintain the service
– to notify you about changes to our service
– to allow you to participate in interactive features of our service when you choose to do so
– to provide customer care and support
– to provide analysis or valuable information so that we can improve the service
– to monitor the usage of the service
– to detect, prevent, and address technical issues

Other tracking technologies used include but are not limited to beacons, tags, and scripts.

By continuing to navigate to our websites without changing your cookie settings, you hereby acknowledge and agree to Factorysense ‘s use of cookies.

Transfer of Data

Your information, including personal data, may be transferred to – and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ.

If you are located outside Austria and choose to provide information to us, please note that we may transfer the data, including personal data, to Austria – or other locations where our services are hosted – and process it there. Further information can be found in the terms and conditions of our products.

Your consent to this privacy policy followed by your submission of such information represents your agreement to that transfer.

Factorysense will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy and none of your personal data will be transferred to an organization or a country where there are no adequate controls in place regarding the security of your data and other personal information.

Disclosure of Data

Legal Requirements

Factorysense may disclose your personal data if such action is necessary to:
– comply with a legal obligation
– protect and defend the rights or property of Factorysense
– prevent or investigate possible wrongdoing in connection with our services
– protect the personal safety of users of our services or the public
– protect against legal liability

Security of Data

The security of your data is very important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

Usage and Processing of Data

Factorysense discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on Factorysense ’s behalf or to provide services available at Factorysense ’s websites, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country. By using Factorysense ’s websites, you consent to the transfer of such information to them. Factorysense will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, Factorysense discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when Factorysense believes in good faith that disclosure is reasonably necessary to protect the property or rights of Factorysense , third parties or the public at large.

If you are a registered user of Factorysense and/or subscribed to our newsletter and have supplied your email address, Factorysense may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what is going on with Factorysense and our products. We primarily use our main website to communicate this type of information, so we expect to keep this type of email to a minimum. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to anonymously publish it in order to help us clarify or respond to your request or to help us support other users. Factorysense takes all measures reasonably necessary to protect against the unauthorized access, use, alteration, or destruction of potentially personally-identifying and personally-identifying information.

All data is only kept as long as necessary and deleted if obsolete or upon request.

Service Providers

We may employ third party companies and individuals to facilitate our service (service providers), to provide the service on our behalf, to perform service-related services or to assist us in analyzing how our service is used.

These third parties have access to your personal data, especially but not limited to IP addresses, only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.


We may use third-party service providers to monitor and analyze the use of our services.

Google Analytics and Google Universal Analytics

Google Analytics and Google Universal Analytics are web analytics services offered by Google that track and report website traffic potentially across devices. Google uses the data collected to track and monitor the use of our service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of this behavior by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about your activity.

For more information on the privacy practices of Google, please visit their policy web page:

Google Tag Manager

Google Tag Manger enhances Google Analytics using tags. It does not process any personal data. Its policy can be found here

Links to External Sites

Our service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the privacy policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

We do not monitor or review the content of other websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site and to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself before disclosing any personal information to them. This company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure of personal information to third parties.

Children’s Privacy

Our service does not address anyone under the age of 18, i.e., children.

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page.

For major changes and if applicable, we will let you know via email and/or any other appropriate way prior to the change becoming effective and update the “effective date” at the top of this privacy policy.

You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.


Those who engage in transactions with Factorysense – by Factorysense’s services or products, are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, Factorysense collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with Factorysense. Factorysense does not disclose personally-identifying information other than described on this page. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.


To receive newsletters, the double opt-in procedure is used. You may opt out of receiving newsletters at any time, e.g., by clicking the link at the end of each newsletter or sending us an email.


We use web hosting services to provide and deliver our services. These services may collect standard analytical information such as but not limited to IP addresses, operating systems, and browser types. For security reasons, they usually keep log files as well.

Social Media

We may use social media platforms to communicate with customers if applicable. In each case, the respective privacy policy applies. Especially but not exclusively Google’s and LinkedIn’s privacy policies apply: and


This privacy policy was created with the aid of and

Contact Us

If you have any questions about this privacy policy, please contact us at